Privacy Policy
1. Responsible Entity
Karli Service Group
2. Principles of Data Processing
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), where applicable.
Personal data is only collected when you voluntarily provide it to us or when its collection is necessary for the provision of our referral service.
3. Data Collected
When using our Platform, the following data may be collected:
- Contact data: Name, phone number, email address
- Address data: Street, ZIP code, city (job site)
- Order data: Type of emergency, problem description
- Technical data: IP address, browser type, access time
4. Purpose of Data Processing
Your data is used for the following purposes:
- Arranging emergency plumbing services
- Contact and callback
- Forwarding to the responsible Partner Company for performance of the service
- Quality assurance and improvement of our services
5. Data Transfer to Partner Companies
Important note: As a referral platform, we forward your contact and order data to the Partner Company responsible for your job site. This includes:
- Name and phone number
- Address (job site)
- Type of emergency and problem description
Legal basis: The data transfer takes place on the basis of your consent, which you give when placing an order through our Platform (Art. 6 para. 1 lit. a GDPR / Art. 31 FADP), as well as for the performance of the contract (Art. 6 para. 1 lit. b GDPR / Art. 31 FADP).
The Partner Companies are contractually obliged to treat your data confidentially and to use it only for the performance of the order.
6. Retention Period
Your data is only stored for as long as is necessary for the fulfilment of the contractual purpose or as required by statutory retention obligations. Contact data from inquiries is usually deleted after 12 months, unless longer retention is required.
7. Your Rights
You have the following rights regarding your personal data:
- Right to information: You can request information about your stored data
- Right to rectification: You can request the correction of inaccurate data
- Right to erasure: You can request the deletion of your data
- Restriction: You can request the restriction of processing
- Right to object: You can object to the processing
- Data portability: You can receive your data in a common format
8. Cookies
Our website uses cookies to improve user-friendliness. Cookies are small text files that are stored on your device.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases.
9. Data Security
We use technical and organisational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously improved in line with technological developments.
10. Right to Lodge a Complaint
You have the right to lodge a complaint with the competent data protection authority:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern
Switzerland
11. Changes to this Privacy Policy
We reserve the right to adapt this Privacy Policy as needed to reflect changed legal situations or changes to our services. The current version can always be found on our website.
Last updated: July 2026